The path to success: Using Watermark for large-scale university evaluations
[ Webinar ] Wednesday, October 23, 2 pm ET

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In 2020, Texas State University faced a critical challenge: managing all online course evaluations across 47 departments, 90 survey forms, and nearly 40,000 students. Up until this time, course-evaluation management consumed 70 percent of one full-time equivalent employee’s time, creating a “single point of failure.” To address this, Texas State empowered each department to take ownership of their own evaluation processes by transitioning from Tk20 to Watermark Course Evaluations & Surveys.

In this webinar, Texas State shares their implementation journey and gives insight into:

  • Steps they took to spread out responsibility even while implementing a centralized approach.
  • Challenges they faced and the impact of having a centralized system.
  • What worked, what didn’t, and their lessons learned.

This is a recording of a presentation from Watermark Engage 2024.


About the speakers

Path to Success Texas State University headshots.pngLaura Jones, User Services Consultant II, IT Assistance Center

Laura has been a Watermark customer and friend for over a decade, working in four different Watermark products, including Tk20, CES, Faculty Success, and transitioning to SL&L currently, along with Texas State University's LMS and several other software suites.

Path to Success Texas State University headshots (1).pngBrennan Pierce, User Services Consultant II, IT Assistance Center

Brennan is the newest member of the Watermark team at TXST, working on CES, FS, and SL&L, and loves tinkering with APIs, settings, and generally helping improve processes. He is also the team's MS Power Platform guru, enjoying helping faculty and staff make their lives easier through technology.







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Ian Slater
Vice President for Student Development

"Watermark helps us keep the students we've worked so hard to recruit and see them across the finish line, which in turn improves the bottom line of the college."

Pamela Madden
Director of Retention

"Everything was siloed in our college... no one really had access to everything. With Watermark, we were able to pull everything into one location, which gives faculty, staff, advisors, and leadership the same tool. They can see everything holistically."

Cameron Harmon Ed.D.
Dean of Math and Sciences, Head of Transfer Advising Center

"It is so nice to finally have one place to house all of this information, I can't tell you. It's like night and day. We love it."